aptly named
We got married on 13 Sept 2008 and hired Royal Way for 2 stretch limos. I was a little skeptical, having dealt with a number of services that didn't meet expectations. Well, Royal Way exceeded them. The equipment was new, luxurious, spotless, and well-equipped with water and sodas on ice (and champagne). The drivers were well dressed, exceptionally courteous, and they paid special attention to our elderly mothers. They showed up early and kept me informed of their locations 20 minutes before arrival. We arrived at the final location a little early, so one driver offered to give the little kids a ride around for a few minutes. I even had a last minute request (to send one limo to a different location), phoned in about an hour before the scheduled arrival, and they met it. I don't usually make recommendations, but Royal Way deserves it.
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HORRIBLE service!
I'm not quite sure how this service was voted Best in NY. They were so rude on the phone when I called to inquire about making a reservation for a corporat event that I had to hang up the phone on them! When the customer service representative picked up my call, he was totally uncaring right off the bat and made it seem like I was inconveniencing him by calling to GIVE HIM LOTS OF BUSINESS! When I specified where my pick-up and drop-off location was, he kept insisting that they were too far apart to get everyone there on time, even though I had a map proving that they were two blocks away from each other. After about ten minutes of him telling me that I was wrong because he "was a driver" I hung up the phone on him. I have never been treated so poorly by ANY customer service rep. before! If they were that rude on the phone, I can't imagine what kinds of disasters would have taken place if we had hired them.
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